Organisational Development & Change Management
The success or failure of organisational change rests not only on accurate identification of the problem and successful reduction of resistance to change, but also on the appropriateness of the selected strategy for implementing change.
At Global Consult, our standby professionals and consultants, support our valued clients to plan and select the appropriate strategy needed to effectively implement organisational change. This is to avoid resistance from employees. We advise our clients technically on structural approaches to the following:
- change & development
- technological approaches to change
- and people centred approaches to change
Our operational module in relation to Organisational changes & development encompasses the following:
1. Structural Changes
We advise our clients on making changes in the design of work to permit more specialisation or job enrichment.
- We clarify job descriptions and role expectations for employees
- We alter the basis of departmentalisation (changing from a functional organisation to a departmental system based on products for example)
- We either increase or decrease the span of control and therefore the height of the hierarchy
- we modify the organisation’s existing manuals and its description of policies and procedures
- We clarify coordination mechanisms such as policies & procedures
- We advise on changing the power structure moving from a centralised to a decentralised pattern of authority for example
2. Technological Changes
We advise our client to make alterations in the organisations prevailing technology by :
- Altering the techniques used for doing work in order to change worker-machine relations ( human factors engineering)
- Changing the equipment used in work.eg. introduction of robots on an assembly line.
- Modifying production methods such as shifting from an assembly line methods to an autonomous work group method.
- We modify the organisation’s existing manuals and its description of policies and procedures.
- Changing engineering processes such as introducing microprocessors or computers into a product to replace more cumbersome or less reliable mechanical equipment.
Our principal aim for advising our clients on technological changes, is to improve technology or work methods. This leads to more efficient operations, increased productivity and improved working conditions.
3. People Centred-Approaches to Organisational Change
Our strategies aimed at changing people tend to emphasise on improving employee skills, attitudes or motivation. It is our believe that, if people can be changed in some way, they will work harder to achieve the organisations goals
Before a change can occur, we advise our clients to create a need for a change by :
- Communicating a perceived deficiency to employees and a desire to see improvement
- We unfreeze the employees after creating a perceived deficiency. An employee who has perceived a deficiency is motivated to attempt a new pattern of behaviour. Motivation can be achieved by either increasing the pressure to change or by reducing some of the threats or resistance to change
- We then advise our client on the actual change by presenting the new pattern of behaviour to employees to adopt through training and communication
- We help employees of our clients through training to identify with the new organisational values and also to exhibit these values by posing organisational problems that requires those new attitudes to solve the problems
- We help employees to refreeze by having refresher courses, quarterly seminars and workshops to ensure that changed attitudes are integrated into their personality in such a way that, they become part of the employee’s way of thinking
- We also design and implement a reward system to help keep motivation at peak levels when employees get rewarded for exhibiting new attitudes and values
Our principal aim in advising our client on technological changes is that improved technology or work methods leads to more efficient operations, increased productivity and improved working conditions.